Asking for Clarification

1. Look at the person.
2. Ask if he or she has time to talk.  Don’t interrupt.
3. Use a pleasant or neutral tone of voice.
4. Specifically state what you are confused about.  Begin with “I was wondering if…” or “Could I ask about…?”
5. Listen to the other person’s reply and acknowledge the answer.
6. Thank the person for his or her time.